The E-Access Bulletin reports…

Two American universities have rejected the market-leading Kindle DX electronic book reader as a textbook replacement due to its inaccessibility for blind students. Both Syracuse University in New York State and the University of Wisconsin-Madison have chosen not to use the Kindle – manufactured by Amazon.com – as a teaching-aid, after their own trials found it was not fully accessible.

Interesting lessons for anyone else considering an e-reader device, and who wants to make it useful for as wide an audience as possible.
(forwarded by Pat)

Clients could make better use of research

Adweek recently published an article reporting…

Consumer research is ingrained in the cultures of many large corporations but relatively few are maximizing its use, according to a new study from The Boston Consulting Group [...] In fact, based on a four-stage scale of research development that BCG used to evaluate the 40 global companies it surveyed, nearly 90 percent were in the first or second stage, where research is generally tactical and applied in limited contexts.

This has generated quite a few comments, and criticism, although nobody seems to disagree with the basic sentiment of the report (that research could be more prevalent and better used). What do you think?
(forwarded by Pat)

Map of the design landscape

Over on DesignAday, Jack Moffett shares a timeline visualisation of the major—mostly US—design disciplines created by one of his graduate students.
(forwarded by Angus)

IA tools: storyboards

Matt Hodgson shares his thoughts on storyboards…

Storyboards are a great way to describe a user’s journey, their thoughts, feelings, attitudes, capabilities, behaviours and expectations, throughout a single scenario. They’re light-weight, easy to do, and as a visual tool can be used in workshops or just by a couple of members of the team. They also work perfectly on agile projects because they’re visual and, therefore, an instant placeholder for a conversation.

(forwarded by Angus)

So you wanna be a user experience designer

Whitney Hess shares her five guiding principles for working in UX…

I have collected a set of guiding principles for user experience designers, to encourage behaviors that I believe are necessary to being a successful practitioner, as well as a set of guiding principles for experience design — which I think anyone who touches a product used by humans should strive to follow.

(forwarded by Angus)

Getting to the customer – why everything you think about User Centred Design is wrong

On Black&White, Thomas Petersen discusses solving the right problem at the right time…

What you are solving in the wireframe phase is problems inherent in the wireframe phase, not problems with the product. What you are solving when testing the prototype is problems inherent in the prototype not in the final product. There is only one true test and that is the final product. Not until then will you start to receive valuable feedback in combination with quantitative feedback. You will get it where it matters.

This is something we’ve talked about in our team on a number of occasions. It’s an important aspect of the UX design process to get sorted out.
(forwarded by Angus)

Google tests streamlining search options feature

Over on Search Engine Land, Danny Sullivan tells us how Google is tackling its “UI jazz problem”…

“I don’t like jazz, because you never know what’s going to happen next,” Mayer said, continuing on to apply the musical style to Google’s search results. “I’ve been calling this problem ‘user interface jazz.’ This result looks this way, and that result looks that way [something much different], and it really does slow you down.”

(forwarded by Angus)

Some design principles from the Global Agenda Council on Design

Tim Brown, of renowned design and innovation consulting firm, IDEO, shares with us seven principles as discussed at the recent World Economic Forum event in Dubai…

Design is an agent of change that enables us to understand complex changes and problems, and to turn them into something useful. Tackling today’s global challenges will require radical thinking, creative solutions and collaborative action. Here is a set of principles identified by the Global Agenda Council on Design that could help your Council to develop ideas and strategies to address the complex problems facing us all.

(forwarded by Angus)

The whole post is interesting, but I like this bit in particular:

I think it is quite common for UX folks to view design as problem solving. For me, designing through the use of wireframes is a search in a problem space of alternatives; it’s a process of problem setting as much as it is a process of problem solving, which means that I always start with the context.

I like this; “problem setting” rather than “problem solving”.

The whole piece can be found on Will’s blog, along with wireframe examples he has created for the book.

(This may just prompt me to finish a long-running draft on “the truth about wireframes” which I have been working on for some time. I guess wireframes—or more accurately how they are abused—are a pet hate of mine :)